Walking into Castelton Square Mall, you would have no idea that behind some locked doors is a robust Operational Intelligence Center that monitors retail properties across the country.

Indianapolis-based Simon Property Group gave 13News a rare, behind-the-scenes look at how it keeps shoppers safe every day across its more than 200 locations.

The restricted room sits tucked away in a quiet corner of the Indianapolis mall and can only be accessed with fingerprint technology.  

Inside the center are more than 90 specialists that monitor thousands of video feeds coast to coast.  

“When the consumer comes to the mall, they are going to see a uniformed security guard. They are also going to see uniformed police officers. In some cases, they are going to see uniformed and armed K-9 officers. They may see camera towers or elevated guard towers in the parking lot, but what they won’t see is the Simon Operational Intelligence Center,” said Russ Tuttle, the senior vice president and chief security officer for the Simon Property Group.