Behind a series of locked doors within Castleton Square Mall, accessed only by fingerprint scanners, sit approximately 90 operatives, all dressed in black, employed by Simon Property Group, watching video feeds, sifting intelligence and utilizing predictive data to not only monitor security at more than 200 shopping malls across the United States but also predict where trouble may break out and then deploy resources to stop it.

Simon’s Operational Intelligence Center rivals any other security center of its kind in the private sector, according to Simon Vice President and Chief Security Officer Russ Tuttle.

”We’ve had 15 law enforcement summits around the country and we’ve had hundreds of police chiefs and commanders, tenant security executives from all the tenant spaces who’ve toured this facility and their comments and their feedback have been that this is one of the most, if not the most, comprehensive security program that they’ve ever seen.”